In response to an article talking about using narrative in software specifications:
There certainly exists a reality gap between "the business" and the people who end up implementing the system, but I suspect that it is as much a matter of practicalities as it is a matter of cultural differences. The developer, by necessity, thinks in terms of the details, because sooner or later, he must confront them and overcome them. The customer typically thinks at a higher level of abstraction. He never needs to go into the details, so why would he waste the time? The act of bridging the gap is akin to weaving. You must go from a high level of abstraction, diving down to the details and then back out again, several times in succession before you can build the shared understanding, terminology & conceptual framework that is required for the business side and the technology side to fuse into a single, effective whole. This process is generally characterized by feelings of confusion and disorientation (on both sides) and sometimes accompanied by arguments, generally stemming from each side misunderstanding or failing to grasp the other's terminology and conceptual framework. All of this is natural, and part of the learning process. It is also exceedingly expensive and time consuming; a fact often under-appreciated at the start of the process.
You are probably familiar with the famous aphorism: "Computer science is no more about computers than astronomy is about telescopes". Well, if I may beg leave to corrupt and abuse the saying: "Software development is no more about computers than accountancy is about spreadsheets". Software developers may spend a lot of time using computers, to be sure, but then again, so do accountants. Software development is about understanding a problem, communicating it, and specifying it with such formality and precision that even a creature as simple and literal-minded as the typical computer can understand it. There may be a lot of technical jargon, to be sure, but ever since people ditched assembly language for C, Java, Python and the like, the jargon has had more to do with the precise communication and specification of philosophical concepts than anything to do with shuffling electrons across the surface of semiconductors. Software development is a misnomer. It is the search for the devil that lies in the details, and the communication of the elevated understanding that comes from that search. The software itself, the implementation, it is both the microscope that is constructed to aid in the search; a vehicle for sharing that understanding, and a tool that has utility in the problem domain.
It is worth reading the full article, which more fully lays out a very interesting vision of collaborative development not totally unlike that supported and encouraged by Agile tools like Scrum, albeit with the addition of some novel, interesting and potentially useful narrative concepts to structure the interaction.