Tuesday, 25 September 2012

On the importance of over-communication.

In a crisis, do not seek to control information flow. Instead, over-communicate. Have confidence in people's intelligence and tolerance. Confusion is a natural part of learning, and disagreement and debate are a natural part of team decision making.

You will either get through the crisis as a team, or you will end up postponing problems for later, and sewing seeds of distrust to trip you up in future.

I would rather work in an argumentative and critical but open and honest organization than in an organization that papers over disagreement and misunderstanding with dishonesty and spin.